How Event Country handles your information.

1. Information we collect

Depending on how you use Event Country, we may collect the following information:

• Account or contact details: name, email address, phone number and profile information you provide.
• Booking details: selected event, number of guests, preferred date, notes, booking status and communication history.
• Organizer details: business name, contact person, country, website or social links, tour information and listing enquiries.
• Support details: messages, request type, booking reference and any information you submit through the Help Center.
• Technical information: device type, browser, approximate location, IP-based country, app version, pages visited and basic usage data.

2. How we use information

We use information to operate and improve Event Country, including to:

• show tours, activities, adventures and travel experiences;
• display prices in the visitor’s local currency where possible;
• receive and manage booking requests;
• respond to customer, traveller and organizer support requests;
• review organizer applications and tour listings;
• protect the platform from spam, fraud, abuse and technical problems;
• measure website and app performance so we can improve the service.

4. Bookings, checkout and payments

When you submit a booking request, we may store booking details so the request can be handled, confirmed, supported or refunded where applicable.

For payment processing, Event Country may use payment providers such as Stripe, PayPal or other supported services. Payment providers may collect and process payment information under their own privacy and security terms. Event Country should not store full card numbers on the public website.

5. Organizer and partner information

If you contact Event Country as an organizer, tour provider, travel partner or business, we may use your submitted information to review your enquiry, contact you, help you list experiences and manage your relationship with the platform.

6. Cookies, analytics and local storage

Event Country may use cookies, local storage and similar technologies for essential website functions, analytics, security, performance and user experience. For example, the website may temporarily store technical settings needed for page performance or currency display.

Analytics tools may help us understand page visits, traffic sources, device types and popular content. This helps us improve pages, SEO, booking flows and support content.

7. When information may be shared

We may share relevant information only when needed, such as with:

• organizers or tour providers when required to handle a booking enquiry;
• payment providers to process payments or refunds;
• technology providers that help run hosting, database, analytics, email, security or support services;
• authorities or legal parties where required by law, safety, fraud prevention or dispute handling.

We do not sell personal information to advertisers.

8. Security and retention

We use reasonable technical and organisational measures to protect information. However, no website, app or online service can guarantee absolute security.

We keep information only for as long as needed for bookings, support, organizer enquiries, accounting, legal, security and platform improvement purposes.

9. Your privacy rights

Depending on your country or region, you may have rights to access, correct, delete, restrict or object to how your personal information is used. You may also have the right to request a copy of information held about you.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

10. Children and young users

Event Country is intended for users who can lawfully use booking and travel services in their location. Young users should use the service with appropriate parent or guardian involvement where required.

11. Updates to this policy

We may update this Privacy Policy when our services, website, app, technology providers or legal requirements change. The latest version will be published on this page with an updated date.