May qualify for a full or partial refund depending on the tour rules and organizer approval.
Booking support
Cancellation & Refund Policy
This page explains how Event Country handles cancellations, refund requests, booking changes, organizer cancellations and payment issues for tours, activities, events and travel experiences.
Overview
Event Country is a marketplace that connects travellers with organizers and tour operators. Some experiences may have their own cancellation conditions, especially where transport, accommodation, venue tickets, limited seats, permits or third-party services are involved.
Before confirming a booking, travellers should review the event details, date, time, meeting point, included items and cancellation notes shown on the experience page or checkout page.
Traveller cancellations
Travellers should request cancellation as soon as they know they cannot attend. Where the organizer allows a refund, Event Country will help process the request according to the organizer's booking rules and the payment provider's processing requirements.
May be limited or unavailable where costs have already been committed by the organizer.
Usually not refundable because the organizer reserved the place and prepared for attendance.
Organizer cancellations
If an organizer cancels an experience, Event Country will aim to help the traveller receive an alternative date, a replacement experience or a refund where appropriate. Organizers should inform travellers and Event Country as early as possible.
Repeated organizer cancellations may affect the organizer's visibility, approval status or ability to list future experiences on Event Country.
Weather, safety and unexpected disruption
Some tours and outdoor activities may continue in normal weather conditions. If conditions become unsafe, the organizer may reschedule, modify or cancel the experience. Safety decisions are normally made by the organizer, venue, guide, transport provider or relevant authority.
Refund eligibility for weather, transport delays, road closures, illness or emergency situations will depend on the activity type, timing, evidence provided and organizer policy.
Refund process
- Submit request: Contact Event Country with your name, booking details and reason.
- Review: We check the booking, organizer policy and payment status.
- Organizer confirmation: We may contact the organizer before confirming the outcome.
- Payment provider processing: Approved refunds are returned through the original payment route where possible.
Refund timing can depend on banks, card issuers, Stripe, PayPal or other payment providers. Event Country cannot always control the exact bank processing time after a refund is issued.
Currency and exchange rates
Event Country may show prices in the visitor's local currency automatically. The original organizer price, the displayed price, exchange rate and payment currency may be stored with the booking for finance, receipt, refund and dispute tracking.
If a refund is approved, the final amount received by the traveller may be affected by exchange rates, card issuer conversion, bank fees or payment provider rules.
Cases that may not be refundable
- No-show or late arrival after the organizer has started the experience.
- Incorrect contact details provided by the traveller.
- Traveller failing to bring required documents, tickets or identification.
- Cancellation after a stated deadline on the event page or checkout page.
- Third-party tickets, permits, transport or accommodation already purchased.
- Violation of organizer safety rules or platform terms.
Booking changes and rescheduling
Where possible, Event Country and the organizer may help travellers change booking dates, guest count, pickup details or contact details. Changes are not guaranteed and may depend on availability, organizer approval and price differences.
If the new booking price is higher, the traveller may need to pay the difference. If it is lower, any partial refund will depend on the organizer and payment provider rules.
Refund support
To request help with a cancellation or refund, contact Event Country with your booking reference, event name, date, payment email or phone number, and a short explanation of the issue.