Frequently asked questions

Open an experience, check the details, select your booking information and continue to checkout. You can book from the website or from the Event Country mobile app.

Event Country automatically detects your region and shows prices in the most suitable local currency where possible. The system converts the organizer’s base price into your display currency for clearer booking decisions.

Tickets from both website bookings and app bookings are verified by the organizer through the Event Country Organizer app. The public website is for discovery, booking and support, not organizer check-in operations.

You can check your booking or ticket using the booking reference on the website. For full ticket features such as QR code access and booking management, use the Event Country app.

Payments are handled through secure payment providers. Event Country does not ask users to send card details by message or social media.

Return to checkout and try again. Check that your card, wallet or payment method is active. If money appears to have been taken but the booking did not complete, contact support with your name, email and any payment reference.

Cancellation rules depend on the experience, organizer, timing and refund policy. Always check the event details and read the Cancellation & Refund Policy before booking.

Refunds usually follow the payment provider’s refund process. Because exchange rates may change, the amount received back can depend on provider rules, bank charges and currency conversion at the time of refund.

Organizers use the Event Country Organizer app to create and manage tours. Approved tours can appear on the public website and customer app.

Use the Help Center or Contact page. Include your booking reference, event name, email address and a clear explanation of the issue.